One cannot reach to the officers, even for suggestions. I had suggested many suggestions by email or verbally. Neither, top or middle level officers, RM or branch manager are taking interest. No much transperency regarding brokerage. It depends on managers will. No written statement regarding brokerage is given. Lot of shares who are sold a long back are shown in portfolio. I have sold Sobha, Raymonds and almost 10 scrips 10 years back. Still, it is shown in portfolio. It shows more investment, than actual and hence shows more loss. It creates conflict between family. But, call centre guys can or RM says, it is a old software viruses problem. Also, there is discrepancy between holdings and portfolio. When some scrips from others brokerage house are transferred, they are revealed in holdings and not in portfolio. Hence, one can't know buying rates and hence can't take decision regarding selling. Also, on trading through App, only one scrip is visible at a time. Hence, for an investor having hundreds of scrips, it is very cumbersome to see rate of each stock and take by your /sell decision. While , with the same handset and same font, 5 scrips are visible of Zerodha, which enhances your decision and minimises eye fatigue. When Contracts are printed with other normal printer, it is very light and not readable. May be, one has to change the font. But, noone is in a position to listen. While downloading excel file of holdings, many unnecessary fields are given. 2 columns lie overall gain/loss and % are shown in same column. For a person to do analysis, he /she has to cut paste all the figures to make 2separate columns, one for overall loss and other for % loss. If there are 100 scrips, whenever you want to do analysis, you have to do it hundred times. I have written mail. But, like other mails, they are neglected. It feels management listens to VOICE OF CUSTOMER it will increase customer base or will be very popular among subscribers. But, unfortunately, young chaps answering the though call centre are either not interested or don't understand customer care problems. Surprisingly, officers or top management is also not interested to listen customers, who is spending much time or suggestions.I am thinking of writing CVo Mr Sedani , VP or Mr Amit Rathi, MD. But, Will it work? I am doubtful.
Ratings:
Brokerage - Average Account Maintenance Fees - Above Average Website Usability - Average Customer Service - Above Average Overall Experience - Average
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Also, on trading through App, only one scrip is visible at a time. Hence, for an investor having hundreds of scrips, it is very cumbersome to see rate of each stock and take by your /sell decision.
While , with the same handset and same font, 5 scrips are visible of Zerodha, which enhances your decision and minimises eye fatigue.
When Contracts are printed with other normal printer, it is very light and not readable. May be, one has to change the font. But, noone is in a position to listen.
While downloading excel file of holdings, many unnecessary fields are given. 2 columns lie overall gain/loss and % are shown in same column. For a person to do analysis, he /she has to cut paste all the figures to make 2separate columns, one for overall loss and other for % loss. If there are 100 scrips, whenever you want to do analysis, you have to do it hundred times. I have written mail. But, like other mails, they are neglected. It feels management listens to VOICE OF CUSTOMER it will increase customer base or will be very popular among subscribers. But, unfortunately, young chaps answering the though call centre are either not interested or don't understand customer care problems. Surprisingly, officers or top management is also not interested to listen customers, who is spending much time or suggestions.I am thinking of writing CVo Mr Sedani , VP or Mr Amit Rathi, MD. But, Will it work? I am doubtful.
Ratings:
Brokerage - Average
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Average